Teloki privacy policy
Last updated 3 October 2026
1. Who we are
Teloki is operated by Springr Creatives Private Limited, a company incorporated in India with its registered office at 229, Axis Antara, Akshayanagar, Bengaluru 560076, Karnataka, India ("Springr", "we", "us"). This policy explains what personal data Teloki collects, why, who we share it with, and the choices and rights you have.
It applies to the Teloki mobile and web apps and related services (the "Service"). For users in India, we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). For users in the EU/EEA and UK, we are the data controller under the GDPR and UK GDPR.
By using Teloki you acknowledge this policy. Where the law requires consent (for example, for microphone access or session replay), we ask for it separately and you can withdraw it at any time.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account data | Email address and the one-time passcodes (OTPs) used to sign in | You |
| Speech recordings | Audio you record in Teloki, and transcripts or outputs generated from it | You, via your device microphone |
| Content you provide | Text, settings, feedback and support messages | You |
| Usage and analytics data | Screens viewed, features used, clicks and taps, session length, referral source | Collected automatically (analytics provider) |
| Session replay data | A reconstruction of your in-app session: screen layouts, taps, scrolls and navigation, with text inputs masked | Collected automatically (analytics provider) |
| Crash and diagnostic data | Error logs, stack traces, performance data, app state at the time of a crash | Collected automatically (error monitoring provider) |
| Device and technical data | Device model, OS version, app version, language, time zone, IP address, approximate location derived from IP, device and session identifiers | Collected automatically |
We do not knowingly collect sensitive data such as health, financial account or government ID information. Please avoid saying such information in your recordings unless it is needed for what you are doing in the app.
3. How we use your information
| Purpose | Data used | Legal basis (GDPR/UK) |
|---|---|---|
| Provide Teloki's core features, including processing your speech | Account data, speech recordings, content | Performance of our contract with you; consent for microphone access |
| Create and secure your account | Account and device data | Contract; legitimate interests (security) |
| Understand how Teloki is used and improve it | Usage and analytics data | Legitimate interests (improving Teloki) |
| Watch session replays to find usability problems | Session replay data | Legitimate interests (improving Teloki) |
| Detect, diagnose and fix crashes and bugs | Crash, diagnostic and device data | Legitimate interests |
| Respond to support requests and send service messages | Account data, content | Contract; legitimate interests |
| Prevent fraud and abuse, and comply with the law | Any relevant data | Legal obligation; legitimate interests |
Under India's DPDP Act, we process personal data on the basis of your consent or for legitimate uses permitted by the Act. We do not sell your personal data, and we do not use it for third-party advertising.
4. Speech recordings
Teloki records audio only when you grant microphone permission and start a recording. You can revoke microphone access at any time in your device settings, though recording features will stop working.
How recordings are processed. Depending on the feature, your audio is handled in one of three ways:
- On your device: some processing happens locally and the audio does not leave your device.
- On our servers: some recordings are uploaded to our cloud infrastructure, hosted by Amazon Web Services (AWS) in Mumbai, India, to provide the feature.
- By a speech recognition provider: some recordings are sent to a third-party speech recognition service to be transcribed. The provider acts only on our instructions, deletes the audio once processing is complete, and is contractually prohibited from using it for its own purposes, including training its models.
No voiceprints. We do not use your recordings to create a voiceprint or otherwise identify you by your voice.
No training without consent. We do not use your recordings or transcripts to train or improve AI models unless you opt in.
Retention. Recordings stored on our servers are automatically deleted 60 days after they are created. Transcripts and outputs derived from a recording are deleted at the same time. You can delete a recording sooner from within the app.
5. Analytics, session replay and error monitoring
Product analytics and session replay. We use a third-party product analytics service, with data hosted in the European Union, to understand how people use Teloki. Its session replay feature records how you move through the app (screens, taps, scrolls) so we can see where people get stuck. It works like a screen recording of the app's interface.
- Text you type, passwords and all other input fields are masked before the replay leaves your device.
- Session replay does not capture audio from your recordings.
- To object to analytics or session replay, email support@springr.in.
Error monitoring. We use a third-party error monitoring service, with data hosted in the European Union, to receive crash reports and error logs so we can fix bugs. Reports include technical details such as the device model, OS version, app version, the error itself and the steps leading up to it. We configure the service to scrub IP addresses and personal data from reports where possible.
Both providers process data on our behalf under data processing agreements and may not use it for their own purposes.
6. Who we share data with
We share personal data only with the parties below, and only as much as they need.
| Recipient | Purpose | Data shared |
|---|---|---|
| Amazon Web Services (Mumbai, India) | Cloud hosting and storage | All data stored on our servers |
| Speech recognition provider | Transcription of speech | Speech recordings |
| Product analytics provider (EU hosting) | Product analytics and session replay | Usage, session replay and device data |
| Error monitoring provider (EU hosting) | Crash and error monitoring | Crash, diagnostic and device data |
A current list of the providers we use is available on request from support@springr.in.
We may also disclose data to comply with a law, court order or lawful government request; to protect the rights, safety or property of Teloki, our users or others; or to a buyer or successor if Springr is involved in a merger, acquisition or sale of assets, subject to this policy.
US state privacy laws. We do not sell personal information and do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA) and similar laws.
7. International data transfers
Springr is based in India, and your data is stored on AWS servers in Mumbai, India. Analytics, session replay and crash data are processed in the European Union. Speech recordings sent for transcription may be processed in the United States. Your data may therefore be processed outside the country where you live.
Transfers from India follow the DPDP Act and any restrictions notified by the Government of India. For transfers from the EU/EEA, UK or Switzerland, we rely on the European Commission's Standard Contractual Clauses (with the UK Addendum where relevant) or on the recipient's certification under the EU-US Data Privacy Framework. You can ask us for a copy of these safeguards.
8. How long we keep data
| Data | Retention period |
|---|---|
| Speech recordings on our servers | 60 days from creation, then deleted automatically |
| Recordings sent to our speech recognition provider | Deleted by the provider once processing is complete |
| Transcripts and derived outputs | Deleted together with the recording they came from |
| Account data | While your account is active, then deleted within 30 days of closure |
| Product analytics data | 12 months |
| Session replays | 30 days |
| Crash and error reports | 90 days |
| Support messages | 2 years |
We may keep some data longer if the law requires it, or to resolve disputes and enforce our agreements. Under the DPDP Act, we erase personal data once its purpose is served or you withdraw consent, unless the law requires us to retain it.
9. Security
We protect your data with encryption in transit (TLS) and at rest, access controls limited to staff who need it, and contractual security obligations on our service providers. No system is completely secure, so we cannot guarantee absolute security.
If a personal data breach occurs, we will notify affected users and the relevant authorities, including the Data Protection Board of India, as required by law.
10. Your rights
You can delete recordings and your account in the app. For any other request, email support@springr.in. We may need to verify your identity first. We respond within the time the law sets, usually 30 days, and we will not discriminate against you for using your rights.
Everyone can access, correct, delete and get a copy of their data, and withdraw consent at any time. Withdrawing consent does not affect processing that happened before.
India (DPDP Act). You can ask for a summary of the data we process and who we have shared it with, request correction, completion, updating or erasure, and nominate another person to exercise your rights if you die or become incapacitated. You can raise a grievance with our Grievance Officer (Section 12). If you are not satisfied, you can complain to the Data Protection Board of India.
EU/EEA and UK (GDPR). You also have the right to restrict processing, to object to processing based on legitimate interests (including analytics and session replay), and to data portability. You can complain to your local data protection authority.
US residents (California and other states with privacy laws). You can request to know the categories and specific pieces of personal information we collect, use and disclose; to delete or correct it; and to opt out of sale, sharing and targeted advertising (we do none of these). You may use an authorized agent. If we deny your request, you can appeal by replying to our decision. In the past 12 months we collected the categories listed in Section 2 for the purposes in Section 3, and disclosed them only to the service providers in Section 6.
11. Children
Teloki is not intended for anyone under 18. We do not knowingly collect personal data from children. Under India's DPDP Act, anyone under 18 is a child and needs verifiable parental consent, which Teloki does not support. If you believe a child has given us personal data, contact us and we will delete it.
12. Changes and contact
We may update this policy from time to time. If a change is significant, we will tell you in the app or by email before it takes effect, and ask for your consent again where the law requires it. The "Last updated" date at the top shows when it was last revised.
Contact us: Springr Creatives Private Limited, 229, Axis Antara, Akshayanagar, Bengaluru 560076, Karnataka, India. Email: support@springr.in
Grievance Officer (India): Vijith KK, Customer Support Manager. Email: vijith@springr.in. We will acknowledge your grievance and resolve it within the time required by law.